Terms of Service

Last updated: April 16, 2026

Welcome to Optimo One. These Terms of Service ("Terms") govern your access to and use of Optimo One's website, applications, and services (collectively, the "Service") provided by Optimo One ("we," "us," or "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms.

1. Account Registration

To use the Service, you must create an account with accurate, complete information and keep it up to date. You are responsible for safeguarding your password and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.

You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or the entity you represent.

2. Subscription Plans and Billing

Optimo One offers free and paid subscription plans. Paid plans are billed monthly or annually in advance. Payments are processed by Stripe, a third-party payment processor. By subscribing, you authorize us (via Stripe) to charge your payment method on a recurring basis until you cancel.

• Subscription fees are non-refundable except where required by law.
• You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.
• We may change pricing with at least 30 days' notice. Price changes do not apply retroactively to your current billing period.
• Any taxes applicable to your purchase are your responsibility.

3. Payments to You (Stripe Connect)

Optimo One allows you to collect payments from your clients via Stripe. You are solely responsible for your own Stripe account, including KYC, compliance, tax obligations, refunds, and chargebacks. Optimo One is not a payment processor and does not hold client funds. Stripe's fees apply directly to you; Optimo One does not charge transaction fees.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights.
• Upload or transmit malicious code, viruses, or harmful content.
• Attempt to gain unauthorized access to the Service or other accounts.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Use the Service to send spam, phishing attempts, or unsolicited communications.
• Resell, sublicense, or make the Service available to third parties outside your agency-client relationship.
• Circumvent usage limits, AI draft quotas, or seat counts.

5. Your Content

You retain ownership of all content you upload to the Service, including client data, files, messages, and reports ("Your Content"). By using the Service, you grant Optimo One a limited, non-exclusive license to host, store, transmit, and display Your Content solely to provide the Service to you.

You are responsible for ensuring you have the legal right to upload Your Content and that it does not violate any third-party rights or applicable law.

6. AI Features

Paid plans include AI-powered features (such as AI-drafted inbox replies) powered by third-party large language models. AI-generated output is suggested, not guaranteed — you are responsible for reviewing any AI-drafted content before sending it to clients. Optimo One is not liable for the accuracy, appropriateness, or consequences of AI-generated content you choose to use.

AI features are subject to fair-use limits (500 drafts/month on Growth, unlimited under fair use on Agency). We reserve the right to throttle or suspend AI access in the event of abuse or unusually high usage.

7. Intellectual Property

The Service, including its software, design, trademarks, and content (excluding Your Content), is the exclusive property of Optimo One and is protected by intellectual property laws. These Terms do not grant you any right to our trademarks or branding outside of the white-label features expressly included in your plan.

8. Termination

You may cancel your account at any time. We may suspend or terminate your access to the Service if you breach these Terms, fail to pay, or use the Service in a way that harms other users or third parties.

Upon termination, your access ends and your data may be deleted after a 30-day grace period. You are responsible for exporting any data you want to keep before that window closes.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to fitness for a particular purpose, non-infringement, or uninterrupted availability. We do not guarantee that the Service will be error-free or that all data will be preserved.

10. Limitation of Liability

To the maximum extent permitted by law, Optimo One's total liability for any claims arising out of or related to these Terms or the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

11. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we'll notify you by email or through the Service at least 14 days before the changes take effect. Continued use of the Service after changes means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of the jurisdiction in which Optimo One is incorporated, without regard to its conflict-of-laws principles. Any disputes will be resolved in the courts of that jurisdiction.

13. Contact

Questions about these Terms? Email us at hello@optimoone.com. A real human will reply.